Why Tickie
Behind the platform, ticketing experts who understand your challenges and your dates.
Experts who know you
A team that knows your organisation, your events and your goals. Depending on your plan, a dedicated contact follows you over time.
A well-managed start
Setup, then training for your teams depending on your plan: we move forward with you, step by step.
24/7 support
Events don’t wait for office hours. Neither does our team.
The journey
1
Before
Understanding your needs
Setup with you
Training for your teams, depending on your plan
2
During
24/7 support
Sales and entries tracked live
AI assistant for practical questions
3
After
Review of your results
Advice for the next edition
New features as they’re released
Discovery and setup
We start by understanding your events, your prices and your habits. Then we set up your ticketing with you, so it fits the way you work from day one.
Review of your needs and goals
Shop, emails and tickets in your colours
Setup of your events, pricing and seating plans
Tickie assistant
AI
How do I create a promo code for our season-ticket holders?
Open Discounts, create a code and limit it to the “2025 season tickets” segment. I can set it up for you.
Yes, with 15% off the next match.
Done: the code ABO15 is active until kick-off.
Training
Depending on your plan, every team is trained on the tools it uses: ticketing, box office, access control, marketing. And the Tickie AI assistant answers practical questions at any time.
Training tailored to each role
Documentation and resources at hand
AI assistant for everyday questions
Ongoing support
On event day, our team can be reached at any time. Afterwards, we review your sales and campaigns with you, to improve every new edition.
24/7 support, before, during and after your events
Regular reviews of your results
Advice to grow your sales
Our support
From audit to advice, support tailored to the plan you choose.
Getting started
A clear path, from the first conversation to the launch of your ticketing.
01
Understanding your needs
A conversation to understand your events, your audiences and your goals.
02
Setup and training
We configure your events, prices and seating plans with you, and train your teams depending on your plan.
03
Launching your ticketing
Your shop is live, in your colours. We stay by your side for your first sales.
04
24/7 support and follow-up
A team you can reach at any time, and regular reviews to grow your results.
FAQ
How long does it take to get started with Tickie?
It depends on your events and your setup. Once our team has approved your account, we draw up a precise timeline with you, based on your upcoming dates.
Who sets up the ticketing: us or the Tickie team?
Both, together. Our team first studies your needs, then sets up your events, pricing, seating plans and branded shop with you.
What if something goes wrong on event night?
Our support team is available 24/7, including on event night. You also follow your sales and entries live, and the AI assistant answers your practical questions.
Will my teams be trained on Tickie?
Yes, depending on your plan. Each team is then trained on the tools it uses: ticketing, box office, access control or marketing. Documentation and the AI assistant are available at any time.
Will we have a dedicated contact at Tickie?
Yes, depending on your plan: a dedicated contact then supports you over time. In every case, our team knows your organisation, events and goals, and is available 24/7.
I’m switching ticketing provider: how does the transition work?
We plan the transition around your dates and, depending on your plan, migrate your data. Our page on switching ticketing details every step, from the needs assessment to launch.
What does the post-event review include?
A review of your sales, entries and campaigns, with advice for the next edition. This review is offered depending on your plan.
Tell us about your events: we’ll show you how our team supports you, from setup to the big day.
Meeting guaranteed within 24 hours · No commitment
