Fan experience

Fan experience: the experience that makes people come back

Fan experience: the experience that makes people come back

Fan experience: the experience that makes people come back

Collectible tickets, rewards, a fan account, one-click transfers and resale: give your audience an experience as polished as your events, before, during and after the purchase.

Collectible tickets, rewards, a fan account, one-click transfers and resale: give your audience an experience as polished as your events, before, during and after the purchase.

Meeting guaranteed within 24 hours · No commitment

Supporters’ stand with raised scarves under stadium floodlights

Diamond ticket unlocked

Reward: backstage meet-and-greet

  • Clichy Hall
    US Carcassonne
    L'Étoile Bleue
    AS Nancy Lorraine
    Uniques
    Fenix Toulouse Handball
    Ontours
    Quai 54
    Le Havre Comedy
    Istres Provence Handball

Why Tickie

A delighted fan is a fan who comes back

A delighted fan is a fan who comes back

A delighted fan is a fan who comes back

Selling the ticket is the easy part. What brings your audience back is everything around it.

An experience in your brand

Your brand on every screen, from the shop to the ticket. Fans experience your world, not a platform’s.

Purchases that feel like a game

Collectible tickets, rarity levels, rewards: buying becomes a highlight that people want to share.

Self-sufficient fans

Tickets, transfers, resale: fans manage everything from their account, without calling on your team.

The journey

An experience at every step

An experience at every step

1

Before the event

Presales reserved for fans

Seat selection on an interactive plan

A collectible ticket from the moment of purchase

2

During

Mobile ticket, fast entry

Reward unlocked based on rarity

One-click transfer to a friend

3

After

Personalised thank-you

An offer for the next event

Perks based on loyalty

Gamification

Tickets worth collecting

Tickets worth collecting

Every ticket can reveal a rarity level and unlock a reward: meeting the artists or players, backstage access, an exclusive gift. Fans get one more reason to buy, and to come back.

Rarity levels and rewards that you define

A moment of surprise at the heart of the purchase

Exclusive perks for your most loyal fans

An unlocked collectible ticket showing its rarity level and reward

“Tickie’s innovations in gamification and in improving the purchase journey convinced us to choose them for the ticketing of our top-division professional club.”

“Tickie’s innovations in gamification and in improving the purchase journey convinced us to choose them for the ticketing of our top-division professional club.”

Istres Provence Handball logo

Anthony Gravinese

Ticketing manager, Istres Handball

A handball club’s white-label ticket shop on desktop and mobile

Fan account

Every ticket in their pocket, in your colours

Every ticket in their pocket, in your colours

Fans find their orders, tickets and upcoming events in one account, in your brand. If you already have a member area, they sign in with their usual login.

Tickets always available on mobile

Order history and upcoming events

Single sign-on with your existing member area

Transfer and resale

Freedom for fans, control for you

Freedom for fans, control for you

Can’t make it? Fans transfer their ticket to a friend in a few clicks, or put it back on sale on your official platform. Every new holder joins your database.

Ticket transfer in a few clicks

Official resale, on your terms

Every new holder identified

Transfer my ticket

Ticket

Ticket

East Stand · Row F · Seat 12

Recipient

camille@email.fr

Transfer fee

Free

New ticket issued in Camille’s name

The best spectator is the one who comes back.

The best spectator is the one who comes back.

The best spectator is the one who comes back.

Collectible tickets, rewards and a fan account: give them every reason to come back.

Features

Everything you need to build loyalty

Everything you need to build loyalty

Everything you need to build loyalty

Thoughtful touches that make a difference at every step of the journey.

Fully in your colours

Fully in your colours

Your identity on the shop, the emails and the tickets.

Your identity on the shop, the emails and the tickets.

Rewards

Rewards

Exclusive perks for your fans to unlock.

Exclusive perks for your fans to unlock.

Exclusive presales

Exclusive presales

Early access for your season-ticket holders and members.

Early access for your season-ticket holders and members.

Seat selection

Seat selection

Interactive plans to choose a seat with confidence.

Interactive plans to choose a seat with confidence.

Transfer and resale

Transfer and resale

Fans manage their tickets on their own, on your platform.

Fans manage their tickets on their own, on your platform.

Tickets in Wallet

Tickets in Wallet

Your fans add their ticket to Apple Wallet or Google Wallet, always at hand.

Your fans add their ticket to Apple Wallet or Google Wallet, always at hand.

Go further

The modules that complete Fan experience

The modules that complete Fan experience

The modules that complete Fan experience

Every Tickie module works on its own, and even better together.

FAQ

Your questions about Fan experience

Your questions about Fan experience

Your questions about Fan experience

What is a collectible ticket?

It’s a ticket that reveals a rarity level at the moment of purchase. Depending on the level, your fan unlocks a reward you have chosen: a meet-and-greet, backstage access or an exclusive gift.

Can we choose the rewards for collectible tickets?

Yes. You set the rarity levels, the rewards and the rules for awarding them, based on your audience and partners. You can also reserve exclusive perks for your most loyal fans.

How do fans find their tickets on mobile?

In their fan account, in your colours, which brings together their orders, tickets and upcoming events. They then show their ticket on their phone, straight at the entrance.

Can the fan account connect to our existing member area?

Yes. If you already have a member area, fans sign in with their usual login details. They then find their orders and tickets in a single space that reflects your brand.

How does ticket transfer work?

The fan enters the recipient from their account in a few clicks. A new ticket is issued in the recipient’s name, the old one is cancelled automatically, and the new holder joins your database.

Is resale between fans controlled by the organiser?

Yes. Fans put their ticket back on sale on your official platform, under your pricing and timing rules. The ticket is reissued in the buyer’s name, then checked at the entrance.

How do we stay in touch with fans after the event?

With your CRM, you send them personalised messages: a thank-you, an offer for the next event, perks based on their loyalty. Every fan receives communications tailored to them.

Give your fans an experience they’ll talk about

Give your fans an experience they’ll talk about

Give your fans an experience they’ll talk about

Show us your audience: we’ll show you how to bring it back, again and again.

Meeting guaranteed within 24 hours · No commitment